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Join our Team!

If you have great customer service skills, an interest in the airline industry and passion for travel, we'd like to meet you! Watch a day in the life of a Customer Service Consultant to learn more.

"Lufthansa InTouch has given me the opportunity to grow within my career since the very first day."

Andrea Calciano
PHP Intranet Developer, Berlin

"I love to get a daily dose of energy and motivation from sharing knowledge and passion with people from all over the world."

Silviu Pop
Training Specialist & Coordinator, Brno

"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."

Claudia Nelson
Home Based Agent, Peterborough

At the Centre of Lufthansa's Service Excellence

Lufthansa InTouch is the Competence Centre for Customer Service for the Lufthansa Group. We specialise in customer care in air travel; our skilled global team of travel consultants cares for our passengers' every wish, ensuring the highest quality of service. We are best at being in touch!

A Global Team with a Local Touch

With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That’s why our customers always hear a local accent.

  • Berlin

  • Brno

  • Cape Town

  • Dublin

  • Istanbul

  • Manila

  • Peterborough

Berlin

Germany

534

Employees

5

Languages

Brno

Czech Republic

329

Employees

12

Languages

Cape Town

South Africa

311

Employees

5

Languages

Dublin

Ireland

144

Employees

7

Languages

Istanbul

Turkey

259

Employees

3

Languages

Manila

Philippines

187

Employees

1

Language

Peterborough

Canada

340

Employees

5

Languages

A World of Benefits

Joining our team at Lufthansa InTouch means gearing yourself for global success.

We'll Take
You Places

Travel the world with highly discounted flight tickets for you, your family and travel partners.

A World of Savings

Lufthansa WorldShop offers discounts on a variety of products to all Lufthansa employees.

Explore for Less

Enjoy a wide range of travel discounts at
hotels, cruises and airports.

Rental Deals

Enjoy discounts with various car rental companies, as well as special rates with Car2Go.

Connected Worldwide

Lufthansa Cargo enables you to send packages all over the world at a reduced price.

Want to Join our Team?
Get in Touch!

We have a variety of exciting job opportunities available at Lufthansa InTouch.

Customer Service Consultant

Istanbul

Language

 : 

German

Customer Service Consultant in Izmir

Istanbul

Language

 : 

German

Customer Service Consultant

Brno

Language

 : 

Hungarian

PHP backend developer / PHP full-stack developer

Berlin

Language

 : 

German

Home-Based Customer Service Consultant

Berlin

Language

 : 

German

Ausbildung zur Kauffrau / zum Kaufmann für Büromanagement

Berlin

Language

 : 

German

Lufthansa InTouch Manila turns 1!

Our Customer Service Centre in Manila, Philippines, celebrates its first anniversary! Our youngest Centre started operations with a team of 16 Customer Service Consultants. It is now home to more than 180 colleagues providing a variety of services to customers from 11 countries, 24 hours a day, 7 days a week.

"We commit ourselves to an excellent quality of service. It is our passion to create a personalised experience for all passengers flying with the airlines of the Lufthansa Group."

Erik Mosch
CEO, Lufthansa InTouch