GTS Group



Customer Service for Airline, Travel and Logistics

With years of extensive knowledge in customer services and an excellent track record within the airline, travel and logistic industry, Lufthansa InTouch continuously strives to be both your Customer Service Provider and Business Partner. Our international Customer Service Network provides innovative and tailor-made customer service solutions. By taking ownership of processes we achieve sustainability in the way we conduct our service and set standards.

Our excellent customer service relies on experience, and a highly qualified team.


In the ever-changing customer service environment we challenge boundaries and transfer existing process knowledge into new products and services. We qualify our multi-cultural, multi-lingual and multi-skilled teams through an extensive in-house training. This secures exceptional quality for our clients and helps us to discover and develop talent.

We embrace diversity and focus on our clients as one global team. Our excellent customer service relies on experience, teamwork and exceptional skills. All our consultants provide comprehensive knowledge within the airline and travel industry.