GTS Group

Facts & Figures

Facts & Figures

Lufthansa InTouch at a Glance

Holding Company

Lufthansa Global Tele Sales GmbH, Berlin - trading as Lufthansa InTouch



Ullsteinstr. 118, Haus 1 A, 12109 Berlin, Germany




Global Tele Sales Brno s.r.o.

Year of foundation: 2005

Global Tele Sales (Pty) Ltd., Cape Town

Year of foundation: 1999

GlobalTeleSales Dublin

Year of foundation: 1997

Lufthansa Global Tele Sales Istanbul

Year of foundation: 2003

Global Tele Sales Pty Ltd, Melbourne

Year of foundation: 1998

Global Telesales of Canada Inc.

Year of foundation: 2003

Equity Holdings

100% Lufthansa Commercial Holding GmbH, Köln

Managing Director

Erik Mosch


Around 2,500 people worldwide

Core Business 

Lufthansa’s Competence Centre for Customer Service

Opening Hours

24 / 7 / 365

Countries Serviced

About 95 Countries

Languages Provided 

Main languages German and English; overall more than 35 different languages

Number of Calls Handled in 2016

8.6 million

Number of Non-Call Transactions in 2016

3.6 million