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What We Believe

Our name is our promise – we are best at being in touch. Our Core Values reflect our dedication to customer service excellence.

Our Vision is Clear

We design and provide superior, cost-effective and innovative customer services, and implement them as one global team.

We're an important part in the passenger experience chain, and the service provider of choice for our business clients. None of this would be possible without our most crucial asset: Our people.

’We strive to achieve sustainable growth by empowering our people to provide outstanding quality and added value.’

Erik Mosch
CEO, Lufthansa InTouch

Our Core Values Are Not Just Words

These values lie at the heart of our corporate culture. They reflect our corporate identity and guide how we treat our colleagues and customers.

A Lufthansa Company

We live the Lufthansa spirit!

International Team Spirit

We think global. We love working with colleagues from other cultures and countries and learning from each other every day.

Quality Leader

Exceeding expectations – that’s our commitment to our business and our personal development.

Individual Caring

We are inspired to care about our customers and colleagues alike.

People Business

Our professional spirit is shaped by individual interactions - not only with our customers, but also amongst each other.