GTS Group

Customer Service

Customer Service

Passionate about Customer Service

We at Lufthansa InTouch keep up with the times by constantly adapting our service portfolio to our clients’ needs and trends in the customer service industry. We are constantly looking for opportunities to improve the way we assist our clients. Teaming up with our clients allows us to create customised solutions.

Teaming up with our clients allows us to create customised solutions that are both competitive and innovative.

Erik Mosch,
CEO

  

Offering a broad portfolio of services, we are dedicated to exceed our customers' expectations, provide individualised services, and strive for the highest quality standards. First and foremost we offer a five-star service to passengers flying Lufthansa and associated airlines. Further to this we provide services for all major travel, customer loyalty and logistic markets of the Lufthansa Group.

Lufthansa InTouch services customers from more than 95 countries in over 30 languages. To meet our customers’ cultural backgrounds we operate with multi-cultural, multi-lingual and multi-skilled teams.