GTS Group



Service via Multiple Channels

Today’s multiplicity of media provides a wide range of communication platforms to meet our customers no matter where there are. Lufthansa InTouch offers a multi-channel customer service to respond faster, better and easier via email, online chat and Social Media platforms.

Phone: Customer service hotlines are one of the most popular ways for customers to contact the airline. Lufthansa InTouch offers live assistance in over 20 languages. 

Email: As one of the frequently used means of modern communication, Lufthansa InTouch email service allows our customers to get assistance via this fast and cost-efficient medium.

Social Media: Lufthansa InTouch communicates via virtual platforms with our customers. Social Media users can constantly inform themselves about company facts, flight or service changes or specials on these platforms. Our Social Media service resembles a game-changing way of spreading important news and interaction with the customer.

Chat: Live chat assistance is one of our multichannel services which delivers an easy and fast response on every query. Live chat also provides an opportunity to generate sales!