GTS Group



Customised Services

Our core business covers Business-2-Customer services, such as General Reservations and Miles & More services for frequent travellers and status customers. It includes technical and online support for Lufthansa's website, ticketing, e-mail, instant chat and other Customer Care Services. Further to this Lufthansa InTouch offers professional maintenance for social media platforms such as Facebook and Twitter.

Our consultants are proficient in maintaining social media platforms such as Facebook and


Business-2-Business services represent Lufthansa InTouch's second business segment. As an experienced service provider in the logistics, air traffic and travel industry, we are Lufthansa's Competence Centre for customer services, and provide a variety of services to the Lufthansa Group Airlines.

Regular monitoring and assistance during flight cancellations and irregularities are important features to support our clients during such challenging situations. In addition Lufthansa InTouch offers specialised services to its clients such as Travel Agency Support, Group Sales and Social Media Management.