How We Work
How We Work
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Cost-effective Service Solutions, Sky-High Standards
Lufthansa InTouch is the ultimate expert in Customer Service; we provide innovative solutions for seamless care in air travel. Our multicultural, multilingual team provides customer service excellence for the Lufthansa Group airlines. We also design cost-effective operational solutions for a select portfolio of clients.
We pride ourselves on:
We design and operate cost-effective customer service solutions for the Lufthansa Group airlines. We equip our global service teams with multiple skills and steer them centrally, providing service excellence for the Lufthansa Group.
Gearing up to excellent standards
Our excellent in-house training, knowledge management and process expertise empower us to provide service excellence. Our savvy team of in-house trainers constantly up-skill our teams through state-of-the art training. Our dedicated Knowledge Management team maintains the latest product, service and process knowledge worldwide. We design, implement and uphold our processes to strict global standards.
In today’s world, customers have many ways to communicate with service providers: e-mail, phone, online chat or social media platforms. We see this as an opportunity to provide ultimate efficiency to every customer, every day.
Remote Revolution with
Lufthansa InTouch bases its success on top quality people and processes that are effective and in line with recognised standards. Our innovative service solution has expanded beyond the boundaries of traditional workplaces, allowing our Customer Service Consultants to carry out their duties from the comfort of their home.
in More Than
We handle over 11 million customer interactions per year.