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How We Work

Want to know more about Lufthansa InTouch and what we do? This video will give you a good idea.

Cost-effective Service Solutions, Sky-High Standards

Our multicultural, multilingual teams provide customer service excellence for the Lufthansa Group airlines. We also design cost-effective operational solutions for a select portfolio of clients.

We pride ourselves on:

Cost efficiency

We design and operate cost-effective customer service solutions for the Lufthansa Group airlines. We equip our global service teams with multiple skills and steer them centrally, providing service excellence for the Lufthansa Group.

Gearing up to excellent standards

Our excellent in-house training, knowledge management and process expertise empower us to provide service excellence. Our savvy team of in-house trainers constantly up-skill our teams through state-of-the art training. Our dedicated Knowledge Management team maintains the latest product, service and process knowledge worldwide. We design, implement and uphold our processes to strict global standards.

Multiple Channels,
One Voice

In today’s world, customers have many ways to communicate with service providers: e-mail, phone, online chat or social media platforms. We see this as an opportunity to provide ultimate efficiency to every customer, every day.

Remote Revolution with
Home-Based Agents

Lufthansa InTouch bases its success on top quality people and processes that are effective and in line with recognised standards. Our innovative service solution has expanded beyond the boundaries of traditional workplaces, allowing our Customer Service Consultants to carry out their duties from the comfort of their home.

We Have

2230

Team Members

Working In

7

Service Centres

in More Than

90

Markets

We Speak

30

Languages

We handle over 11 million customer interactions per year.

Part of Your Journey

From the moment you book your flight, we're standing by to assist in any way we can.

Taking Businesses to
New Heights

We provide bespoke service innovations to companies and organisations who mean business.