First in Employee Orientation: Lufthansa InTouch wins Service Centre Quality Award!
"I enjoy working with my international team and making customers happy as part of my daily work!"
Customer Service Consultant, Berlin
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"Our International Team Spirit enables us to service our customers in the language and style they expect."
Customer Service Manager, Cape Town
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"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."
Home Based Agent, Peterborough
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We Make Someone's Day Every Day!
Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and supported by the Lufthansa Group. We connect with colleagues, customers and clients - we are best at being in touch!
A Global Team with a Local Touch
With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.
A truly virtual team
Driven by innovation and accelerated by the pandemic: 100% of our Turkey-based employees work from home, making Lufthansa InTouch Istanbul a fully virtual service centre. Offering the flexibility of a home-office has been a strategic direction already before the pandemic; in Turkey, what started as a response to the lock-down has evolved into an agile setup for the future.