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life beyond Lufthansa InTouch

Lufthansa News
October 22, 2019

Nomination: Service Centre Award!

Lufthansa InTouch was nominated for the German Contact Centre Quality Award in the category ‘Employee…
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Events
October 21, 2019

Lufthansa InTouch marks 20 years in South Africa

Innovation, agility, staff development and growing product underscore Lufthansa InTouch Cape Town's success, as the Centre marks a 20-year milestone.
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Events
September 20, 2019

Live. Interactive. VIP. instatouch!

The instatouch event series has created waves across our global network. The latest edition was hosted at our Service Centre in Peterborough, Canada, and was attended by a member of…
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Travel
August 23, 2019

From cutting edge modernity to natural splendours

Exploring Tokyo and island hopping in French Polynesia: From an exhilarating metropolis to the magical Bora Bora, Joe takes us on a dream holiday which ended in a shaky cockpit!
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Events
July 11, 2019

InTouch with Airports

Join our colleagues for a unique behind-the-scenes look at airport operations!
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Careers
May 24, 2019

Career Journeys: Beate Hanke

Beate Hanke shares her career development & and the value of a karaoke machine!
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Events
April 8, 2019

Customer Service in the Spotlight

Shaping the future of Customer Service at the Lufthansa Group at our Customer Service Conference!
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Events
April 1, 2019

Manila welcomes high-ranking visitor

The Lufthansa InTouch Service Centre in Manila hosted Dr. Bettina Volkens, member of the Executive…
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Careers
March 7, 2019

Make a Difference: Investing in Leadership

Our leadership programme 'Make a Difference' has completed its tour around the world!
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January 17, 2019

Austrian Airlines lands at iThemba School

Austrian Airlines landed at iThemba Primary School in Cape Town for a very special visit.…
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Magic Moments
August 29, 2018

Baby on Board…or not?

Passport: Check. Luggage: Check. Tickets: Che…? When travelling with small children, anything can happen…
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Events
August 28, 2018

Vivid, instant, direct: InstaTouch!

How do you get employees, management and business clients to engage in an interactive discussion? Our event series InstaTouch! takes a fresh approach to creating lively exchange around business topics.
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Magic Moments
July 30, 2018

To the Cruise Ship at the last minute

Stopping a cruise ship for a passenger? Challenge accepted! Heiko made our passenger’s day!
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Travel
July 9, 2018

Exploring Nepal in a different way

Jean Charles Huet from Lufthansa InTouch in Dublin wanted to explore Nepal in a different way. He wandered the streets of Kathmandu, made a contribution to a charity organisation, attended…
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Magic Moments
June 14, 2018

Robert – Keeping cool in heated situations

I received a call from a desperate couple whose honeymoon trip was on the edge.
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Core Values
May 16, 2018

An incredible journey around the globe

We at LH InTouch stand for People Business, Quality Leader, International Team Spirit, Individual Caring…
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Magic Moments
May 2, 2018

Amanda – the invisible Flight Attendant

Stopping a cruise ship for a passenger? Challenge accepted! Read how Heiko made our passenger’s…
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Rainbow Mountains
Travel
March 14, 2018

My Travel Bucket List: 1 year, 10 countries

Working at Lufthansa InTouch, a passion for travel is second nature. In the past year I took this passion to the next level, when I had the wild idea to…
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March 14, 2018

Quality education for a better future

The big moment has arrived: On the 31st of January we celebrated the official inauguration…
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Lufthansa News
March 14, 2018

In good hands: Customer Service scores in surveys

It’s a matter of fact that the airline industry is always pressed for time and…
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Events
February 28, 2018

Behind the scenes of the Lufthansa world

Three days, two hubs, 37,000 steps: The programme of the Airport & Product Days is…
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