All Turkey-based employees are now working from home, making Lufthansa InTouch Istanbul a fully virtual Service Centre.
Istanbul-Cape Town-Brno: Zubeyde shares her continent-hopping journey across the Lufthansa InTouch network!
Information is key in our business. Our new Knowledge Centre helps Customer Service Consultants find what they need quickly and easily.
June is Pride Month, and we at Lufthansa InTouch celebrates diversity.
Customer Service will be our differentiating factor! A look towards the future.
An exciting new venture: handling Customer Feedback Management for Lufthansa!
Our Service Centre in Berlin celebrates a 20-year milestone!
Our Service Centre in Brno celebrates a great milestone!
How do you stay productive and motivated when working from home? Our experts share useful tips!
Food drive & care packages: Supporting the iThemba School children and their families during lock-down.
Quick and efficient customer service at any time is just a click away!
Lufthansa InTouch won the German Contact Centre Quality Award in the category ‘Employee Orientation’!
Lufthansa InTouch was nominated for the German Contact Centre Quality Award in the category ‘Employee Orientation’.
Innovation, agility, staff development and growing product underscore Lufthansa InTouch Cape Town’s success, as the Centre marks a 20-year milestone.
The instatouch event series has created waves across our global network. The latest edition was hosted at our Service Centre in Peterborough, Canada, and was attended by a member of the Lufthansa Group Board of Directors.
Exploring Tokyo and island hopping in French Polynesia: From an exhilarating metropolis to the magical Bora Bora, Joe takes us on a dream holiday which ended in a shaky cockpit!
Join our colleagues for a unique behind-the-scenes look at airport operations!
Beate Hanke shares her career development & and the value of a karaoke machine!
Shaping the future of Customer Service at the Lufthansa Group at our Customer Service Conference!
The Lufthansa InTouch Service Centre in Manila hosted Dr. Bettina Volkens, member of the Executive Board of Deutsche Lufthansa AG.
Our leadership programme ‘Make a Difference’ has completed its tour around the world!
Austrian Airlines landed at iThemba Primary School in Cape Town for a very special visit. An official naming ceremony of the new Boeing 777 and a generous donation to the school marked the beginning of a fruitful partnership of upliftment.
Passport: Check. Luggage: Check. Tickets: Che…? When travelling with small children, anything can happen…
How do you get employees, management and business clients to engage in an interactive discussion? Our event series InstaTouch! takes a fresh approach to creating lively exchange around business topics.
Stopping a cruise ship for a passenger? Challenge accepted! Heiko made our passenger’s day!
Jean Charles Huet from Lufthansa InTouch in Dublin wanted to explore Nepal in a different way. He wandered the streets of Kathmandu, made a contribution to a charity organisation, attended intense training at a meditation centre, and went trekking in the Himalayas.
I received a call from a desperate couple whose honeymoon trip was on the edge.
We at LH InTouch stand for People Business, Quality Leader, International Team Spirit, Individual Caring and being A Lufthansa Company. These are our core values.
Stopping a cruise ship for a passenger? Challenge accepted! Read how Heiko made our passenger’s day!
Working at Lufthansa InTouch, a passion for travel is second nature. In the past year I took this passion to the next level, when I had the wild idea to travel to 10 different countries in one year…
The big moment has arrived: On the 31st of January we celebrated the official inauguration of the iThemba primary school in Cape Town, South Africa.
It’s a matter of fact that the airline industry is always pressed for time and expected to provide concise information to its passengers. In the categories ‘response time’ and ‘accuracy of information’, two Lufthansa Group Customer Services operated by Lufthansa InTouch achieved top results in recent surveys.
Three days, two hubs, 37,000 steps: The programme of the Airport & Product Days is impressive…