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Join our Team

First in Employee Orientation: Lufthansa InTouch wins Service Centre Quality Award!

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"I enjoy working with my international team and making customers happy as part of my daily work!"

Vanessa Dittmann
Customer Service Consultant, Berlin

"Our International Team Spirit enables us to service our customers in the language and style they expect."

Julian Steenveld
Customer Service Manager, Cape Town

"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."

Claudia Nelson
Home Based Agent, Peterborough

We Make Someone's Day Every Day!

Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and supported by the Lufthansa Group. We connect with colleagues, customers and clients - we are best at being in touch!

A Global Team with a Local Touch

With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.

  • Berlin

  • Brno

  • Cape Town

  • Istanbul

  • Manila

  • Peterborough

Berlin

Germany

458

Employees

5

Languages

Brno

Czech Republic

346

Employees

12

Languages

Cape Town

South Africa

329

Employees

5

Languages

Istanbul

Turkey

310

Employees

3

Languages

Manila

Philippines

296

Employees

1

Language

Peterborough

Canada

356

Employees

5

Languages

A World of Benefits

Joining our team at Lufthansa InTouch means gearing yourself for global success.

We'll Take
You Places

Travel the world with highly discounted flight tickets for you, your family and travel partners.

A World of Savings

Lufthansa WorldShop offers discounts on a variety of products to all Lufthansa employees.

Explore for Less

Enjoy a wide range of travel discounts at
hotels, cruises and airports.

Rental Deals

Enjoy discounts with various car rental companies, as well as special rates with Car2Go.

Connected Worldwide

Lufthansa Cargo enables you to send packages all over the world at a reduced price.

Want to Join our Team?
Get in Touch!

We have a variety of exciting job opportunities available at Lufthansa InTouch.

Home-Based Customer Service Consultant in Istanbul

Turkey

Language

 : 

German

Home-Based Customer Service Consultant in Izmir

Turkey

Language

 : 

German

"I thoroughly enjoy speaking to our customers every day, and our team spirit."

Denise Gurr
Customer Relations Consultant

8

Minutes

The average time HR spends reviewing submitted CVs.

Our Core Values are not just words

Learn more about our Vision & Values here.

60

Minutes

The average length of a live interview with successful applicants.

“Customer service is our passion. Our multicultural, multilingual team strives to provide a five star service to passengers flying with the airlines of the Lufthansa Group.”

Tobias Vögtlin
CEO, Lufthansa InTouch

Lufthansa InTouch Brno Celebrates its 15th Anniversary

Our Service Centre in the Czech Republic celebrates 15 years of excellence – a great milestone! What started as a small office with only 12 employees has grown into a diverse team of more than 300 colleagues. With its cultural diversity, huge language variety, and ‘can do’ attitude, our Brno Centre boasts a comprehensive service portfolio – as well as colleagues who have been there from the very first day.