First in Employee Orientation: Lufthansa InTouch wins Service Centre Quality Award!
"I enjoy working with my international team and making customers happy as part of my daily work!"
Customer Service Consultant, Berlin
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"Our International Team Spirit enables us to service our customers in the language and style they expect."
Customer Service Manager, Cape Town
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"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."
Home Based Agent, Peterborough
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We Make Someone's Day Every Day!
Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and supported by the Lufthansa Group. We connect with colleagues, customers and clients - we are best at being in touch!
A Global Team with a Local Touch
With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.
It’s our 20th anniversary!
Lufthansa InTouch Berlin marks two decades of customer service excellence. What started with only 41 employees in 2000, has turned into the buzzing headquarters of the global Lufthansa InTouch network. With more than 400 colleagues from more than 20 nationalities, our Service Centre in the German capital boasts an extensive and constantly growing service portfolio, unparalleled airline expertise, and people who have been there from the very first day.