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Join our Team

"Our International Team Spirit enables us to service our customers in the language and style they expect."

Julian Steenveld
Customer Service Manager, Cape Town

"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."

Claudia Nelson
Home Based Agent, Peterborough

We Make Someone's Day Every Day!

Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and supported by the Lufthansa Group. We connect with colleagues, customers and clients - we are best at being in touch!

A Global Team with a Local Touch

With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.

  • Berlin

  • Brno

  • Cape Town

  • Dublin

  • Istanbul

  • Manila

  • Peterborough

Berlin

Germany

508

Employees

5

Languages

Brno

Czech Republic

362

Employees

12

Languages

Cape Town

South Africa

369

Employees

5

Languages

Dublin

Ireland

80

Employees

7

Languages

Istanbul

Turkey

334

Employees

3

Languages

Manila

Philippines

354

Employees

1

Language

Peterborough

Canada

380

Employees

5

Languages

A World of Benefits

Joining our team at Lufthansa InTouch means gearing yourself for global success.

We'll Take
You Places

Travel the world with highly discounted flight tickets for you, your family and travel partners.

A World of Savings

Lufthansa WorldShop offers discounts on a variety of products to all Lufthansa employees.

Explore for Less

Enjoy a wide range of travel discounts at
hotels, cruises and airports.

Rental Deals

Enjoy discounts with various car rental companies, as well as special rates with Car2Go.

Connected Worldwide

Lufthansa Cargo enables you to send packages all over the world at a reduced price.

Want to Join our Team?
Get in Touch!

We have a variety of exciting job opportunities available at Lufthansa InTouch.

Quality Specialist Consultant

Cape Town

Language

 : 

English

Group Information Security Manager

Cape Town

Language

 : 

English

Home-Based Customer Service Consultant, Antalya

Turkey

Language

 : 

German

Customer Service Consultant

Brno

Language

 : 

German

Home-Based Customer Service Consultant

Brno

Language

 : 

German

Customer Service Consultant

Brno

Language

 : 

Hebrew

“Customer service is our passion. Our multicultural, multilingual team strives to provide a five star service to passengers flying with the airlines of the Lufthansa Group.”

Tobias Vögtlin
CEO, Lufthansa InTouch

One Customer Service Community

Forming one Customer Service Community and shaping the future of the Lufthansa Group’s Customer Service: This was the motto of our Lufthansa Group Customer Service Conference. 250 colleagues from around the world came together to embark on a new journey. Watch the magic happen in our video!