First in Employee Orientation: Lufthansa InTouch wins Service Centre Quality Award!
"I enjoy working with my international team and making customers happy as part of my daily work!"
Customer Service Consultant, Berlin
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"Our International Team Spirit enables us to service our customers in the language and style they expect."
Customer Service Manager, Cape Town
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"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."
Home Based Agent, Peterborough
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We Make Someone's Day Every Day!
Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and supported by the Lufthansa Group. We connect with colleagues, customers and clients - we are best at being in touch!
A Global Team with a Local Touch
With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.
"I thoroughly enjoy speaking to our customers every day, and our team spirit."
Customer Relations Consultant
The average time HR spends reviewing submitted CVs.
The average length of a live interview with successful applicants.
Lufthansa InTouch wins Service Centre Award
Staff engagement strategies on a winning streak: Lufthansa InTouch received the most important accolade of the German Call Center Association in Berlin, in the category Employee Orientation. Guided by the motto #BestAtBeingIntouch and #MakeSomeonesDayEveryday, Lufthansa InTouch implemented award-winning staff engagement initiatives.