First in Employee Orientation: Lufthansa InTouch wins Service Centre Quality Award!
We Make Someone's Day Every Day!
Lufthansa InTouch is at the centre of Lufthansa's service excellence, providing customer services for the Lufthansa Group. Our skilled global team of Air Travel Consultants cares for our customers' every wish, ensuring the highest quality of service. Joining our global team means becoming part of an international quality leader, owned and supported by the Lufthansa Group. We connect with colleagues, customers and clients - we are best at being in touch!
A Global Team with a Local Touch
With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That's why our customers always hear a local accent.
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"I thoroughly enjoy speaking to our customers every day, and our team spirit."
Denise Gurr
Customer Relations Consultant
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The average time HR spends reviewing submitted CVs.
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The average length of a live interview with successful applicants.
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Lufthansa InTouch wins Service Centre Award
Staff engagement strategies on a winning streak: Lufthansa InTouch received the most important accolade of the German Call Center Association in Berlin, in the category Employee Orientation. Guided by the motto #BestAtBeingIntouch and #MakeSomeonesDayEveryday, Lufthansa InTouch implemented award-winning staff engagement initiatives.
Lufthansa Global Tele Sales GmbH,
trading as Lufthansa InTouch
Ullsteinstr.118, Haus 1A, 12109 Berlin, Germany
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