Our headquarters in Berlin is a vibrant hub of multicultural talent. Our team members from 24 countries provide stellar support in B2C and B2B services, web support, social media, baggage tracing, ticketing, and more. With innovation at our core and customer satisfaction as our goal, we’re not just shaping the future of customer service — we are redefining it, right here in Berlin.

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Our team of highly skilled experts is backed by more than 20 years of experience. Ongoing development of our committed team members enables us to continuously grow our portfolio and provide key specialised services to our clients.

Rene Kräußlich

Site Operations Manager, Berlin
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A World of Benefits

Joining our team at Lufthansa InTouch means gearing yourself up
for global success.

Discover the perks
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Our Berlin Centre Offers You

We prioritise the well-being of our employees. In addition to our popular flight benefits, we offer a range of exclusive discounts, special Jubilee dinners and our Employee Assistance Programme. Explore the benefits at our Berlin office below:

Connect with Berlin

Lufthansa Global Tele Sales GmbH
trading as Lufthansa InTouch
Ullsteinstr. 138, Haus 1 A, 12109 Berlin

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