Our aim is to shape premium customer service, adding real value with our outstanding individual caring. Guided by our core values, we stand for the customer service of tomorrow by incorporating state-of-the-art technology, trust, and a smile. We Make Customer Service Shine!
Our professional spirit is shaped by individual interactions – with our customers and amongst colleagues.
We think global! We love working with colleagues from other cultures and countries. We operate as one global team.
We are driven to effectively care about customers and colleagues alike.
Exceeding expectations – that’s our commitment to our business and our personal development.
© Photographer: Claus Morgenstern 
With more than 3,000 employees from 38+ nationalities, speaking 30 languages and servicing 118 markets, diversity is part of our DNA. Diversity, Equity & Inclusion shape the way we work and think. We strive to include DEI practices at the centre of our daily work, educating, engaging, and empowering our people by creating and sustaining an environment that is inclusive, equitable and diverse. We call this DEI-Parture, a journey to “Vielfalt” at Lufthansa In Touch.
Take the journey
© Photographer: Claus Morgenstern Lufthansa InTouch is Lufthansa Group’s trusted partner throughout the customer journey, delivering excellent service around the clock with our globe-spanning service landscape.
We offer expert knowledge of Lufthansa services, and an emotional connection along all touch-points of the customer journey.
What we offer
As the customer service experts of the Lufthansa Group, we drive strategic projects, continuously develop innovations, and leverage digital self-service solutions to deliver a seamless customer experience.
We prioritise employee empowerment through streamlined processes, intuitive systems, and enhanced information tools to reduce complexity and uncertainty.
What we offerFor over fifteen years, Lufthansa InTouch has been supporting iThemba School Capricorn, a pre-primary school in Cape Town for children between the ages of 3 and 6 in an underprivileged community, providing education and nutritious meals to all enrolled children. Every Christmas we have a special treat for the kids: to bring the Christmas spirit to iThemba School, we provide gifts sponsored by colleagues across the Lufthansa InTouch network.
Visit iThemba