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Data Protection Notice

By using this site, you agree to the Data Protection Notice of this website, which is set out below.

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This website is owned and operated by Lufthansa Global Tele Sales GmbH and will be referred to as "Lufthansa InTouch", "we", "our", and "us" in this Data Protection Notice. The Data Protection Notice relates to the collection and use of personal information you may supply to us through your conduct on the website. We reserve the right, at our discretion, to modify or remove portions of this Data Protection Notice at any time. This Data Protection Notice is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to this website. We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information"). This Data Protection Notice governs the manner in which your personal information, obtained through this website, will be dealt with. This Data Protection Notice should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
For any suspected violations of the Whistleblower Protection Act, you can visit our Whistleblowing System: https://investor-relations.lufthansagroup.com/en/corporate-governance/compliance/whistleblowing-system.html

Personal Information

We wish to inform you how your personal data is processed when you use our website www.lh-intouch.com (“website”). If you have any further queries regarding data protection in connection with our website or the services offered, please contact our Data Protection Coordinator at Lufthansa InTouch:

Lufthansa Global Tele Sales GmbH
Lufthansa InTouch
Mariendorfer Damm 1-3
12099 Berlin
Germany
or email: intouch_dataproctection@dlh.de

If you contact us via email, the communication is unencrypted.

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted except for standardised technical information like for example the IP address (please see the section below for further information). For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Germany.

When you visit the Lufthansa InTouch website, our web server automatically stores data and information about the device and browser you are using. This information includes the browser type and version used, the operating system, the Internet Service Provider, the IP address of your device, the date and time of access, the website from which you visited our website, and the pages you visited on our website. We process this technical information in the log files of our systems and do not combine them with other personal data about you. We process technical information in order to enable you to access our website, to ensure the functionality of our website and the security of our IT systems, and to optimise our website. The legal basis for this type of processing is Article 6, Section1 (f) of GDPR and § 15 Section 1 of TMG.

Right to object pursuant to Art. 21 GDPR:
You have the right to object, on reasons relating to your particular situation, at any time, to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.
The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing that override your interests, rights, and freedoms or the processing is necessary for the establishment, exercise, or defense of legal claims.
Where your personal data is processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.

Rights of the data subject:
Lufthansa InTouch is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied.
Right of access, Art. 15 GDPR
Right to rectification, Art. 16 GDPR
Right to erasure (“right to be forgotten”), Art. 17 GDPR
Right to restriction of processing, Art. 18 GDPR
Right to data portability, Art. 20 GDPR

To exercise your rights, please email lh_intouch_dataprotection@dlh.de in order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6 (1) (c) GDPR and keep it for one year. If you contact us via email, the communication is unencrypted.

Furthermore, you have the right to lodge a complaint with a supervisory authority. The relevant supervisory authority for Lufthansa InTouch is:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstraße 219
10969 Berlin
Germany

Phone: 030 138890
Fax: 030 2155050
Email: mailbox@datenschutz-berlin.de

Use of Information

Personal information submitted by visitors via our website is only used for the purpose for which it was submitted or for other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Data Protection Notice or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Furthermore, we may disclose personal information when we assume in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity, and privacy of personal information submitted to our website, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Cookies

Cookies are data that a website transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user's ongoing access to and use of a website. They allow us to customise the website to your needs. If you do not want information collected by the use of Cookies, a simple change in browser settings allows you to deny or accept the Cookie feature. Please note that Cookies may be necessary to provide you with some features of our online services.
You always have the possibility to change the cookie settings for those which are not technically necessary at any time, by using our consent management feature. You also find all relevant legal information of the installed cookies, tracking pixels, and similar technologies there.

Social Media features
We offer social network functionality in various parts of our website. These include:
- sharing and recommendation features for Lufthansa InTouch content (e.g. share and like buttons)
- linking Lufthansa InTouch offerings with social networks, e.g. when logging into your personalised area on the website (“social login”)

We give you the opportunity to share and recommend your content in social networks in our online offerings. If you visit our website and use the recommendation features, we pass on the URL to the social network you select.
We recommend that you read the privacy information of the respective social networks carefully.
On our website, we use this two-click solution for the following social media plugins:
- Facebook
- Twitter
- Instagram
- LinkedIn

Imprint
Contact details

Lufthansa InTouch
Mariendorfer Damm 1-3
12099 Berlin
Germany
Phone: +49 30 40 5708 102
e-mail: intouch@dlh.de
Internet: lh-intouch.com

Corporate Headquarter
Lufthansa Global Tele Sales GmbH Berlin

Commercial register entry
Amtsgericht Berlin (Charlottenburg) HRB 75680

VAT registration number
DE 813 191 135

Managing Directors
Carsten Wirths & Alexander Karst

Legal notice
Lufthansa InTouch regularly verifies and updates the information on its website. Despite this high diligence it is possible that some information may have changed. Lufthansa InTouch accepts no responsibility, liability, nor provides any guarantee that the information is always current, correct, and/or complete.
The same applies to all other websites referred to via hyperlinks. Lufthansa InTouch is not responsible for the content of those websites that are linked in such a way to the Lufthansa InTouch website. Furthermore, Lufthansa InTouch is not responsible for content on its websites which is created by website users (e.g. websites evaluating travel destinations). Some of the information and offers are rendered independently by our partners. Please note that our partners' terms & conditions apply to these services and offers and that the provision of links to their websites does not imply Lufthansa InTouch's recommendation or guarantee of the contents. Lufthansa InTouch is not liable for these contents. These providers are not vicarious agents of Lufthansa InTouch. In addition, Lufthansa InTouch reserves the right to implement changes or amendments to the information provided.
The content and structure of the Lufthansa InTouch website are copyrighted. Any reproduction of information or data, in particular the use of texts, text parts, or images requires prior written consent from Lufthansa InTouch.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

Problems or Questions

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Data Protection Notice, or you have a problem or complaint, please contact us.