We wish to inform you how your personal data is processed when you use our website www.lh-intouch.com (“website”). If you have any further queries regarding data protection in connection with our website or the services offered, please contact our data protection officer:
Group Data Protection Officer for the Lufthansa Group
Deutsche Lufthansa AG
If you contact us via email, the communication is unencrypted.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Germany.
Upon visiting our website, Google Analytics automatically records data and information about the user's computer each time the website is accessed. The following data (“technical information”) is collected:
· Information on the browser type and version used
· The user's operating system
· The user's internet service provider
· The user's age
· The user's location
· The user's interest
· The user's device information
· Date and time of access
· Websites from which the user's system accesses our website
· Websites accessed by the user's system via our website
· The respective volume of data transmitted
We collect and use this technical information for purposes of (network) security (for example, to ward off cyberattacks), to better understand our users' needs, to continuously improve our website and to enable users to access the website from their computers.
We use the following tracking tool on our website
· Google Analytics
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
If details are accessed on our website, the following data (among others) is stored.
The accessed web page
· The website from which the user has accessed the viewed web page (referrer)
· The sub-pages from which the viewed web page was accessed
· The time spent on the web page
· The frequency of accessing the web page
The software is managed by Google and conforms with GDPR standards. Distribution of the data to third parties is prohibited.
Our legitimate interest pursuant to Art. 6 (1) (f) GDPR in increasing the efficiency of our website is the legal basis for the use of the tool.
The processing of the user's personal data enables us to analyse the browsing behaviour of our users. By analysing the data collected, we are in the position to compile information about the use of the individual components of our website. This helps us to steadily improve our website and its user friendliness. For these purposes, our legitimate interest in the processing of data is provided by Art. 6 (1) (f) GDPR. The anonymisation of the IP address adequately serves the interests of users in the protection of their personal data.
The data is deleted as soon as it is no longer needed for our record-keeping purposes. In our case, this is after 14 months.
Right to object pursuant to Art. 21 GDPR:
You have the right to object, on reasons relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.
The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defence of legal claims.
Where your personal data is processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.
Rights of the data subject:
Lufthansa InTouch is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied.
Right of access, Art. 15 GDPR
Right to rectification, Art. 16 GDPR
Right to erasure (“right to be forgotten”), Art. 17 GDPR
Right to restriction of processing, Art. 18 GDPR
Right to data portability, Art. 20 GDPR
To exercise your rights, please email firstname.lastname@example.org In order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6 (1) (c) GDPR.
You also have the right to lodge a complaint with a supervisory authority. The relevant supervisory authority for Lufthansa InTouch is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit
Phone: 030 138890
Fax: 030 2155050
Use of Information
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information
Social Media features
We offer social network functionality in various parts of our website. These include:
- sharing and recommendation features for Lufthansa InTouch content (e.g. share and like buttons)
- linking Lufthansa InTouch offerings with social networks, e.g. when logging into your personalised area on the website (“social login”)
We give you the opportunity to share and recommend your content in social networks in our online offerings. If you visit our website and use the recommendation features, we pass on the URL to the social network you select.
We recommend that you read the privacy information of the respective social networks carefully.
On our website, we use this two-click solution for the following social media plugins:
Mariendorfer Damm 1-3
Phone: +49 30 40 5708 102
Lufthansa Global Tele Sales GmbH Berlin
Commercial register entry
Amtsgericht Berlin (Charlottenburg) HRB 75680
VAT registration number
DE 813 191 135
Chief Executive Officer
Lufthansa InTouch regularly verifies and updates the information on its website. Despite this high diligence it is possible that some information may have changed. Lufthansa InTouch accepts no responsibility, liability nor provides any guarantee that the information is always current, correct and/or complete.
The same also applies to all other websites referred to via hyperlinks. Lufthansa InTouch is not responsible for the content of those websites that are linked in such a way to the Lufthansa InTouch website. Furthermore, Lufthansa InTouch is not responsible for content on their websites which is created by website users (e.g. websites evaluating travel destinations). Some of the information and offers are rendered independently by our partners. Please note that our partners' terms & conditions apply to these services and offers and that the provision of links to their websites does not imply Lufthansa InTouch's recommendation or guarantee for the contents. Lufthansa InTouch is not liable for these contents. These providers are not vicarious agents of Lufthansa InTouch. In addition, Lufthansa InTouch reserves the right to implement changes or amendments to the information provided.
The content and structure of the Lufthansa InTouch website are copyrighted. Any reproduction of information or data, in particular the use of texts, text parts or images requires the prior written consent from Lufthansa InTouch.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
We provide links to web sites outside of our web sites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the terms and conditions of using that web site and its privacy statement.
Problems or Questions